Privacy Policy
Privacy Policy
Applies to: https://www.lbdo.com/ (Australia and International)
Last Updated: 21 April 2026
Introduction
This Privacy Policy describes how Get LBDO Pty Ltd (“LBDO”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.lbdo.com (the “Site”), or otherwise interact with us (collectively, the “Services”).
By accessing or using our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
How We Collect and Use Your Personal Information
We collect personal information to provide and improve our Services, communicate with you, and comply with our legal obligations.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with us and may include:
Information You Provide Directly
- Contact details (name, email, phone number, address)
- Order information (billing and shipping details, purchase history)
- Account information (username, password)
- Customer support communications
- Reviews, referrals, or loyalty activity
Information Collected Automatically
We may collect:
- Device and browser information
- IP address and location data
- Website activity (pages viewed, interactions)
- Cookies and similar technologies
Information from Third Parties
We may receive information from:
- Shopify (our e-commerce platform)
- Payment processors
- Marketing and advertising platforms
- Analytics providers
How We Use Your Personal Information
We use your personal information to:
- Process and fulfil orders
- Manage your account
- Communicate with you about purchases or support
- Send marketing communications (where permitted)
- Improve our website and Services
- Detect and prevent fraud
- Comply with legal obligations
Third-Party Services
We may share your information with trusted third parties, including:
- Shopify (e-commerce platform)
- Google Analytics (site analytics)
- Google Ads, Meta (Facebook), and Microsoft Ads (advertising)
- Klaviyo or similar (email marketing)
- Payment processors and fulfilment partners
How We Disclose Personal Information
We may disclose your personal information:
- To service providers and partners who assist in operating our business
- To marketing and advertising partners
- Where required by law or legal process
- In connection with business transactions (e.g. sale or merger)
- Where you consent to such disclosure
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and improve our website
- Analyse usage
- Personalise your experience
- Deliver relevant advertising
You can manage cookies through your browser settings or cookie preferences tool.
Data Retention
We retain personal information only as long as necessary:
- Order data: up to 7 years (legal/tax purposes)
- Marketing data: until you unsubscribe or request deletion
- Analytics data: up to 26 months
- Account data: while your account is active
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children.
Your Rights (Australia)
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent (where applicable)
To exercise these rights, please contact us using the details below.
Cross-Border Disclosure
Your personal information may be transferred to and processed in countries outside Australia, including the United States.
We take reasonable steps to ensure that overseas recipients handle your information in accordance with Australian privacy laws.
Complaints
If you have a complaint about how we handle your personal information, please contact us.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions or wish to exercise your rights, please contact us:
Get LBDO Pty Ltd
Email: hello@lbdo.com.au
Address: 102 St Kilda Rd, St Kilda 3182 VIC
