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Below are some of our common questions:
Your order leaves our warehouse within one business day.
Australia (via Australia Post) - typically, our orders find their way to you in about 1-4 business days
International Express - typically, our orders find their way to you in up to 7 business days, depending on your location.
Australian Shipping - via Australia Post
Standard Shipping (Parcel Post): 2-4 Business Days ($10.00)
Express Shipping: 1-2 Business Days ($15.00)
All international orders are sent via Australia Post express
Express Shipping: up to 7 Business Days (depending on your location)
Shipping cost will be calculated at checkout
Please note import and tax duties are not included and vary based on your location
You can track your order by using your unique tracking code sent to your email after your order has been made.
We have a short window before our orders leave our warehouse as we do our best to get your parcel to you as quickly as possible. Please email us as soon as possible to see if this is possible and we will do our best to assist.
We are an Australian-based company that ships worldwide. Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.
All import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.
Currently we offer free shipping on orders over $50 AUD to Australia only; otherwise, shipping will be added at checkout.
Yes. Your products will either arrive in a cardboard mailer box or a compostable mailer bag (depending on the size of your order).
Yes, we respect your privacy so your order will be shipped discreetly with no branding on the outside of the box or mailer bag and no mention to LBDO on your credit card statement.
We've worked really hard to make sure our packaging is as sustainable as possible. Unfortunately, some items have required a protective casing of soft plastic for safe shipping. We're working really hard to find alternative solutions but in the meantime, we ask that you recycle your soft plastics through the REDcycle Program in Australia. To find your nearest drop off location visitwww.redcycle.net.au.