Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please feel free to contact us at hello@lbdo.com.au.

Essensual Vibe

  • Your Essensual Vibe comes with a USB magnetic charger. A white light will flash when the vibrator is charging. A green light will appear when the charge is complete.,
  • Allow 2 hours to reach a full charge. This is based off using a 5V 1A charging adapter.
  • Essensual Vibe has a fun runtime of 2 hours when used at the highest speed.
  • Your Essensual Vibe needs a little bit of love every now and then in order to work at peak performance. To preserve the lifespan of your battery, charge fully after each use. If you’re not using your vibrator frequently, be sure to charge it at least once every 3 months.
  • Always clean your Essensual Vibe before and after every use, using either a mild soap and water or any water-based toy cleaner.
  • Essensual Vibe is waterproof and can be submerged by up to 1 metre in water for 30 minutes. It is bath and shower-friendly and ready for you to sync to new depths.
  • Store your Essensual Vibe away from other sex toys and keep away from extreme heat or cold. We recommend you store your Essensual Vibe in your LBDO canvas pouch for ultimate protection. Alternatively, you can store your vibe on your nightstand for everyone to see (gone are the days of the tacky pink dildo that's hidden at the bottom of the drawer).
  • Our toys are designed in Australia and made in China.
  • Essensual Vibe comes in a box that includes a USB magnetic charger, a LBDO canvas pouch for safe storage as well as a manual. You can also find a digital version of the manual here: https://www.lbdo.com/pages/essensual-vibe-manual
  • Essensual Vibe comes with a one year warranty. Please contact us at hello@lbdo.com.au to discuss. This warranty does not cover damage caused by misuse, tampering, unreasonable use, or service performed by unauthorised service agencies. Loss or damage to removable parts will not result in the replacement of the entire product.

Essensual Lube

  • Our Essensual Lube is made in Australia.
  • Yes, Essensual Lube has been designed for internal use. We believe the wetter the better when it comes to lube so don’t be shy with the amount you use.
  • Yes, Essensual Lube is a water-based lubricant and can be used with the Essensual Vibe or any other sex toy you have.
  • Store your Essensual Lube in a cool dry place at room temperature.
  • Essensual Vibe is made out of the highest quality Medical Grade Silicone (ROHS and FDA approved).
  • Essensual Vibe can be used with water or oil-based lubricant but should not be used with silicone-based lubricant, as it can damage your trusty Vibe! We wholeheartedly recommend water-based lubricant instead. Our Essensual Lube is a perfect match.

Essensual Oil

  • Essensual Oil is made in Australia
  • It has been designed to be an everyday massage and body oil, for external use. Because of this, we don't recommend it for internal use (although everyone is different!). Instead, opt for our Essensual Lube which is a 100% natural water-based lubricant designed for internal use.
  • Your Essensual Oil may change texture during the cooler months. This is completely normal and is due to it being a 100% natural product with Certified Organic ingredients. Once your oil reaches back up to room temperature, it will revert back to its original texture. 
  • We recommend storing Essensual Oil in a cool dry place at room temperature.

Shipping

  • We are an Australian-based company that ships worldwide. Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.
  • All import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.
  • Yes we do. Currently we offer free shipping on orders over $50 AUD to Australia only; otherwise, shipping will be added at checkout.
  • Australia - typically, our orders find their way to you in about 6-8 business days
  • New Zealand - approx 10-20 business days
  • North America, Western Europe, Asia and the Pacific - approx 21-28 business days
  • Rest of the world - approx 25-30 business days
  • You can track your order by using your unique tracking code sent to your email after your order has been made.
  • Your products will either arrive in a cardboard mailer box or a compostable mailer bag (depending on the size of your order).
  • Yes, we respect your privacy so your order will be shipped discreetly with no branding on the outside of the box or mailer bag.

We've worked really hard to make sure our packaging is as sustainable as possible. Unfortunately, some items have required a protective casing of soft plastic for safe shipping. We're working really hard to find alternative solutions but in the meantime, we ask that you recycle your soft plastics through the REDcycle Program in Australia. To find your nearest drop off location visit www.redcycle.net.au.

Returns

  • Please note, for sanitary reasons we do not accept exchanges and or/returns on any opened or used products. To be eligible for a refund or exchange on a damaged product, please email us within 7 days of receiving the product.
  • Essensual Vibe comes with a one year warranty from your date of purchase.
  • Pleasure is different for everybody because every body is different so we understand if something isn't feeling right for you. Whilst we do our best to cater to everyone's needs, we recognise the breadth of sexual desire and are here to help make your experience as pleasurable as possible. If you have any issues with your order, please email us at hello@lbdo.com and we will be more than happy to help you. Please include your order number so we can efficiently handle your concern.

Availability